An important decision for any business owner to make is as to whether they need a phone systems that has phones installed in the office or all they need is a phone system that connects to mobile phones virtually. Each business is unique thus every business owner needs to ascertain what phone system will work best for their business. The two major phone systems include the normal telephone systems that are operated by either regional or local phone companies or Voice over Internet Protocol (VoIP) systems that are run using the internet and are offered by various companies The choice of a VoIP system also comes with the decision as to either house the server on the company premises or have the phone company host it on the cloud.
Virtual systems do not need any physical phones installed because they can connect to remote workers or field workers when they are at home using their home phones or when they are in the field using their mobile devices. They have an intricate call forwarding system where calls are transferred to each employee’s phone when a client calls the main business number. These phones also have various features like automated receptionists, call forwarding, voicemail, online faxing and even call screening.
The good thing with these systems is that they allow employees to work from other locations apart from the company’s office with the same degree of professionalism that they would display at the office. The other good thing with virtual phone systems is that they enable employees to take advantage of the other features that these phone systems offer to conduct their duties. Double charging is one of the demerits of these phones since the system will still have to process minutes through the traditional phone systems or mobile service providers. However, they are still the best choice for businesses that have a lot of staff working remotely or in a sole-proprietor business.
The other kind of phone system are the traditional land line systems that are normally hosted by a regional or local phone company. These phone systems are also called public switched telephone networks (PSTNs) and they normally run using the traditional copper wiring system. Apart from just doing the wiring for the phone system a business owner that buys a public switched telephone network will also need to buy a PBX-hardware that will enable users to transfer calls and have call directories. Due to advancements in technology business owners can get hybrid telephone systems that have physical phones but are integrated in the business data network. Traditional phone systems have been there for the longest time possible thus they have been tried and tested and they are still cheaper compared to VoIP systems.